Privacy Policy

usa.inessawellness.com (our site) is a website owned and operated by Aston Group Worldwide Limited (“we”, “us” or “our”) of 31 Home Park Road, London, SW19 7HP.

The terms "you," "your," and "yours" refer to the individuals using our site and services (Customers). We are committed to safeguarding the privacy of our site visitors; this policy sets out how we will carefully treat your personal information.

From time to time our site use cookies. By using our site, you consent to our use of cookies in accordance with the terms of this policy and you consent to the data practices prescribed in this policy. We may periodically make changes to this Privacy Policy that we will include on this page. Any changes to this Privacy Policy will be communicated to customers by email or by announcement on our site.

Before using our site you should also view our Terms of Use.

1. What information do we collect?

We may collect, store and use the following kinds of personal information:

information about your computer and about your visits to and use of our site (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation);
information relating to any transactions carried out between you and us on or in relation to our site, including information relating to any purchases you make on our site
information that you provide to us for the purpose of registering with us;
information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
any other information that you choose to send to us.

2. Cookies

A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use cookies to support the idea of a “session”. This allows us to recognise you from one page request to another. This is an extremely common use of cookies. No personal information is retained in the cookie. Sites that require you to login and which provide you with an account, almost always need to use cookies in this way. We endeavour to keep pace with developments in security and privacy and will offer alternative means of achieving the same outcome but with less intrusive means where reasonable.

Session cookies will ordinarily be deleted from your computer when you close your browser note that the cookies may survive the closure of a browser tab and deletion of cookies is to some extent controlled by browser settings. The cookie that we use when you ask us to remember your login will remain stored on your computer until it is deleted by you.

We may use Google Analytics to analyse the use of our site. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our site is used to create reports about the use of our site. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

All our site financial transactions are handled through our payment service provider Shopify (Powered by Stripe). We will share information with a payment service provider only to the extent necessary for the purposes of processing payments you make via our website and dealing with queries relating to such payments.

You can view the privacy policy for Shopify (Powered by Stripe) here: https://www.shopify.com/legal/privacy

From time to time we will use other trusted third party services to enable the service which may use cookies for other reasons; these may include, but are not restricted to, YouTube (our online video service provider), Twitter (social media service provider), Instagram (social media provider) and Facebook (social media service provider). We are not responsible for any content or cookies served by these third parties. If you wish to understand how these third party services treat your personal data, you should refer to the individual Privacy Policy on their website.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, and will mean that you cannot take advantage of some of our website’s features.

When we send out our newsletters, we'll sometimes track who opened the emails and who clicked the links. We do that to measure our newsletter’s performance and to improve our features for specific groups of customers. To do this, we use mail providers who include single pixel gifs, also called web beacons, in emails sent from us or on our behalf. Web beacons allow us or our mail providers to collect information about when you open the email, your IP address, your browser or email client type, and other similar details, which we use to improve our services.

3. Using your personal information

Personal information submitted to us via our site will be used for the purposes specified in this privacy policy or in relevant parts of our site.

We may use your personal information to:

administer our site;
improve your browsing experience by personalising our site;
enable your use of the services available on our site ;
supply to you services/goods/digital content purchased via the website;
send statements and invoices to you, and collect payments from you on our site;
send you general (non-marketing) commercial communications;
send you email notifications which you have specifically requested;
send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
deal with enquiries and complaints made by or about you relating to our site; and
invite you to review our site using a trusted third-party service.

Where you submit personal information for publication on our site, we will publish and otherwise use that information in accordance with the licence you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

4. Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

to the extent that we are required to do so by law;
in connection with any legal proceedings or prospective legal proceedings;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

5. International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate (this may include to third parties outside of the European Economic Area where applicable) in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

In addition, where applicable personal information that you submit for publication on our site or via its associated third party services (for example social media) will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

6. Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
You are responsible for keeping your password and/or user details confidential. We will not ask you for your password (except when you log in to our site).

7. Your rights

You may instruct us to provide you with any personal information we hold about you.

Provision of such information will be subject to:

the payment of a fee (currently fixed at £10); and
the supply of appropriate evidence of your identity.

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

8. Third party websites

Our site may contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

9. Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

10. Contact

If you have any questions about this Privacy Policy or our treatment of your personal information, please write to us by email to hello@inessawellness.com or by post to Inessa Wellness, Henry Wood House, 2 Riding House Street, London W1W 7FA

11. Data Controller

The data controller responsible in respect of the information collected on this site is Aston Group Worldwide Limited.

Our data protection registration number is ZA244374.

Last updated: March 2017.